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SATISFIED OR REFUNDED ✨ 14 days to change your mind

SHIPPING POLICY - MAISON ONADO

For home delivery
Your order is sent via Colissimo, the Post Office service. If you are absent during delivery, La Poste can leave a notice telling you how and when to collect your package.

For delivery to a relay point
Your order is shipped FREE by Mondial Relay to the relay point of your choice.

Please note that all orders placed the day before or on a public holiday will only be shipped on the following business days.

Your order

💳 What payment methods are accepted?

We accept multiple payment methods to provide a convenient and secure shopping experience for our customers.
Accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay.

Please note that accepted payment methods may vary depending on the region or country of delivery.
We do our best to provide convenient and secure payment options to our customers.
If you have specific questions about the payment methods available for your order, please do not hesitate to contact our customer service.

🔐 Is my payment secure?

At Maison Onado, we take the security of your personal information and payment data very seriously. We use the highest security standards to protect your personal information and online payment.
Payment information is processed by our trusted payment partners, such as PayPal and Stripe, who also comply with the highest security standards.

If you have specific concerns about the security of your payment or experience any issues during the payment process, please do not hesitate to contact our customer service for assistance.

📥 Can I pay for my order with a gift card or credit?

To find out if your order has been confirmed, you can check your email to see if you have received an order confirmation email from ShopAerys. In this email you will find a summary of your order, including the products ordered, quantity, total price and delivery information.

📝 Can I modify or cancel my order?

Unfortunately, we are unable to change or cancel your order once it has been finalized.
This is because we start processing your order as soon as it is placed and we need to meet delivery times to satisfy all our customers.

However, if you have a problem with your order once it is delivered, you can contact our customer service for assistance with returning or refunding your order.

⏰ Can I track the delivery of my package?

Once your order is shipped, you will receive a confirmation email with tracking information for your package, as well as a link to the website of the carrier who was responsible for delivery.

You can click the tracking link to track your delivery status in real time.
Tracking information will let you know where your package is at all times and ensure it is on its way to your delivery address.

Delivery

⌛️ Delivery times

Delivery times may vary depending on the delivery destination.

Here is some general information on delivery times:

  • In mainland France: orders are generally delivered within 2 to 5 working days.
  • Overseas (DOM-TOM): delivery times may vary depending on the destination and transport methods. Typically, orders are delivered within 5-10 business days.
  • Abroad: delivery times may also vary depending on the destination and transport methods. Typically, orders are delivered within 5-15 business days.

We do our best to deliver your orders as quickly as possible and keep you informed of the status of your delivery.

💌 If you have specific questions about delivery times for your order, please do not hesitate to contact our customer service.

Return and refund

📎 Can I make a return?

Only orders placed on Maisononado.com are subject to returns or exchanges.
You have 15 days from the order dateto return the item(s) that do not suit you.
We guarantee a full refund for any item you are not completely satisfied with, provided it is returned to us intact within fifteen days of receipt.
Refunds will be made using the payment method you originally used when purchasing.

📪 How to make a return?

Any item that is not suitable must be returned within 15 days, unworn, in its original packaging and with its label, to the following address:

Maison Onado jeans - Returns Service
70 Avenue Victor Hugo
Fashion center Lot 92
93300 Aubervilliers, France

Once we have received your return package, Maison Onado will reimburse you for the amount of the returned item(s) within 15 working days.

Contact us 💌

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