To create your account, simply click here or do so when validating your purchase.

If your email address was refused when creating your account, please first check whether it is correct and spelled correctly. An automatic verification system is set up to validate your email address to guarantee the correct receipt of confirmation and shipping emails for your order.

If you forgot your password, don't worry!
Click here , enter your email address to receive a recovery email.

All personal information that you provide to us to place your order or when creating your account will be used exclusively within the framework of our commercial relationship.

Under no circumstances will your information be communicated, shared or sold to third parties. In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.

Unfortunately, we are unable to change or cancel your order once it has been finalized.
This is because we start processing your order as soon as it is placed and we need to meet delivery times to satisfy all our customers.

However, if you have a problem with your order once it is delivered, you can contact our customer service for assistance with returning or refunding your order.

Once your order is shipped, you will receive a confirmation email with tracking information for your package, as well as a link to the website of the carrier who was responsible for delivery.

You can click the tracking link to track your delivery status in real time.
Tracking information will let you know where your package is at all times and ensure it is on its way to your delivery address.

If you have not received your package although our carrier identifies it as delivered, please contact us by email here . We are sincerely sorry for this inconvenience and we will resolve this small problem as soon as possible.

Our promotional codes cannot be combined. You can only use one code at a time.
If your code does not work, please contact us here so we can resolve the situation as quickly as possible.

We accept multiple payment methods to provide a convenient and secure shopping experience for our customers.
Accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay.

Please note that accepted payment methods may vary depending on the region or country of delivery.
We do our best to provide convenient and secure payment options to our customers.
If you have specific questions about the payment methods available for your order, please do not hesitate to contact our customer service.

At Maison Onado, we take the security of your personal information and payment data very seriously. We use the highest security standards to protect your personal information and online payment.
Payment information is processed by our trusted payment partners, such as PayPal and Stripe, who also comply with the highest security standards.

If you have specific concerns about the security of your payment or experience any issues during the payment process, please do not hesitate to contact our customer service for assistance.

We currently deliver to all countries in the European Union and internationally.

For all orders outside mainland France, delivery times may vary depending on the destination.

For deliveries abroad, the recipient may be required to pay customs fees, depending on the legislation in force in their country of destination.

Delivery times may vary depending on the delivery destination.

Here is some general information on delivery times:

• In mainland France: orders are generally delivered within 2 to 5 working days.
• Overseas (DOM-TOM): delivery times may vary depending on the destination and transport methods. Typically, orders are delivered within 5-10 business days.
• Abroad: delivery times may also vary depending on the destination and transport methods. Typically, orders are delivered within 5-15 business days.
  

We do our best to deliver your orders as quickly as possible and keep you informed of the status of your delivery.

💌 If you have specific questions about delivery times for your order, please do not hesitate to contact our customer service.

Only orders placed on Maisononado.com are subject to returns or exchanges.

You have 14 days from the date of receipt of the order to return the item(s) that do not suit you.

Before returning your order, please complete the returns form (click here) . Each return request is reviewed and must be approved. Once your return request has been accepted and validated by our team, you will receive all return instructions by email.

IMPORTANT: No returns will be accepted if the return request has not been made using our form and will be automatically refused.

We guarantee a full refund for any item you are not completely satisfied with, provided it is returned to us intact within fifteen days of receipt. Refunds will be made using the payment method you originally used when purchasing.

You have 14 days to return your order to us for an exchange or refund.

Before returning your order, please complete the returns form (click here)
Each return request is reviewed and must be approved.

Please note: It is imperative to return the items to us in their original packaging with all the accessories provided.
For more details, please see our conditions of sale.

• Return costs and risks are always the responsibility of the customer.
  ** In the event of loss of your package by the postal services, this will be your responsibility and cannot give rise to an exchange and/or refund.

When you request a refund, delivery costs will not be refunded to you.

Once your return request has been accepted via our returns form ( Returns Form ), please download and complete the returns notification to slip into your return package:

Download your return notice here