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SATISFIED OR REFUNDED ✨ 14 days to change your mind

RETURN CONDITIONS - MAISON ONADO

Only orders placed on Maisononado.com can be returned or exchanged, excluding delivery costs. You have 14 days from the order date to return the item(s) that do not suit you.

We guarantee a refund for any item with which you are not completely satisfied, excluding delivery costs, when it is returned to us intact within fifteen days of receipt. Refunds will be made according to the payment method you used. 

The transport costs of your return package are the responsibility of the customer for all orders placed in Metropolitan France.

For orders placed and shipped outside mainland France, transport costs are the responsibility of the customer.

In accordance with distance selling, only items returned in their original packaging and perfectly intact as they were sold to you will be accepted. Consequently, returns of washed and/or worn clothing will be refused. All products are eligible for a credit or refund, excluding delivery costs.

After verification by our customer service, we may refuse a return, if it is accepted. Remember to request proof of shipping and keep it for your record. Without this proof of shipping, we would not be able to refund you if we did not receive the returned items. Then simply send us your package containing the items you wish to return, so that we receive them within 14 days of sending them.

Please note that returns by mail cannot be accepted without a valid return authorization number. You will not be able to obtain a returns authorization code if more than 14 days have passed since you received the items.

The refund will be made after receipt of your items in our warehouse, excluding delivery costs. Please note that it may take two to three business days for a refund to appear in your account. Allow 15 days after receipt of your package for the refund to be made.

I would like to make an exchange, how do I proceed?

We refund any item that does not fit. Shipping costs are the responsibility of the customer. All products must be returned to the following address, unworn, in their original packaging and with their label:

Maison Onado
70 Avenue Victor Hugo
C.C Fashion center Lot 92
93300 Aubervilliers, France

Maison Onado reserves the right not to accept a returned item if it is damaged or deteriorated.

I would like to return an item or my order and be refunded, how do I do it?

Any item that is not suitable must be returned, unworn, in its original packaging and with its label, within 15 days to the following address, excluding delivery costs:

Maison Onado jeans - Returns Service
70 Avenue Victor Hugo
Fashion center Lot 92
93300 Aubervilliers, France

From the date of receipt of your return package, Maison Onado will reimburse you for the amount of the returned item(s) within 15 working days.

Product information

We do our best to present product colors realistically on the website. However, because the colors displayed depend on your monitor, we cannot guarantee that your monitor's display of any colors accurately reflects the color of the product when delivered.

All sizes and dimensions are approximate, but we do our best to make them as accurate as possible. Please see the size guide for further details.

Promo Codes

Everyone who subscribes to the Newsletter receives a discount voucher, as well as exceptional discounts throughout the year, communicated through the Newsletter.

During sales periods, discount codes cannot be combined with the promotions applied.

Your order

💳 What payment methods are accepted?

We accept multiple payment methods to provide a convenient and secure shopping experience for our customers.
Accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay.

Please note that accepted payment methods may vary depending on the region or country of delivery.
We do our best to provide convenient and secure payment options to our customers.
If you have specific questions about the payment methods available for your order, please do not hesitate to contact our customer service.

🔐 Is my payment secure?

At Maison Onado, we take the security of your personal information and payment data very seriously. We use the highest security standards to protect your personal information and online payment.
Payment information is processed by our trusted payment partners, such as PayPal and Stripe, who also comply with the highest security standards.

If you have specific concerns about the security of your payment or experience any issues during the payment process, please do not hesitate to contact our customer service for assistance.

📥 Can I pay for my order with a gift card or credit?

To find out if your order has been confirmed, you can check your email to see if you have received an order confirmation email from ShopAerys. In this email you will find a summary of your order, including the products ordered, quantity, total price and delivery information.

📝 Can I modify or cancel my order?

Unfortunately, we are unable to change or cancel your order once it has been finalized.
This is because we start processing your order as soon as it is placed and we need to meet delivery times to satisfy all our customers.

However, if you have a problem with your order once it is delivered, you can contact our customer service for assistance with returning or refunding your order.

⏰ Can I track the delivery of my package?

Once your order is shipped, you will receive a confirmation email with tracking information for your package, as well as a link to the website of the carrier who was responsible for delivery.

You can click the tracking link to track your delivery status in real time.
Tracking information will let you know where your package is at all times and ensure it is on its way to your delivery address.

Delivery

⌛️ Delivery times

Delivery times may vary depending on the delivery destination.

Here is some general information on delivery times:

  • In mainland France: orders are generally delivered within 2 to 5 working days.
  • Overseas (DOM-TOM): delivery times may vary depending on the destination and transport methods. Typically, orders are delivered within 5-10 business days.
  • Abroad: delivery times may also vary depending on the destination and transport methods. Typically, orders are delivered within 5-15 business days.

We do our best to deliver your orders as quickly as possible and keep you informed of the status of your delivery.

💌 If you have specific questions about delivery times for your order, please do not hesitate to contact our customer service.

Return and refund

📎 Can I make a return?

Only orders placed on Maisononado.com are subject to returns or exchanges.
You have 15 days from the order dateto return the item(s) that do not suit you.
We guarantee a full refund for any item you are not completely satisfied with, provided it is returned to us intact within fifteen days of receipt.
Refunds will be made using the payment method you originally used when purchasing.

📪 How to make a return?

Any item that is not suitable must be returned within 15 days, unworn, in its original packaging and with its label, to the following address:

Maison Onado jeans - Returns Service
70 Avenue Victor Hugo
Fashion center Lot 92
93300 Aubervilliers, France

Once we have received your return package, Maison Onado will reimburse you for the amount of the returned item(s) within 15 working days.

Contact us 💌

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